BTGuard is a prominent VPN provider in the industry. Its popularity can be attributed to the endorsement made by TorrentFreak, a torrent privacy activist site. The company is based in Canada, where there are no data retention laws are needed.
In this BTGuard review, we will examine several features of the VPN to determine whether it is a good alternative to use by people who seek security and privacy in their online activities. The features or aspects that we are going to examine include pricing and packages, customer support and technical aspects.
The technical side will cover the speed and performance of the VPN. Also, we will check the logs and privacy policies, supported protocols, supported devices and operating systems, IP addresses and servers.
Pricing and Packages
BTGuard offers two packages at a fixed price. You can choose to get a Bittorrent Proxy or a VPN. Each package allows you to do your online activities anonymously.
For those who enjoy downloading torrents, Bittorrent Proxy is a useful package. Downloading using a Bittorrent client will automatically be anonymized through BTGuard. This package is compatible with BTGuard uTorrent and Vuze.
The price of the package is $6.95 per month. You will get a 25% discount if you choose to pay the package for 12 months. Paying the package for 12 months costs $59.95. That’s a lot of savings on your side.
If you want to secure your entire Internet connection, then the BTGuard VPN package is the right one for you. The VPN will make all your online activities anonymous, including BitTorrent, email, web browsing and other activities.
The price of the package is $9.95 per month. You will get a 25% discount if you choose to pay the package for 12 months. Paying the package for 12 months costs $89.95. That’s a lot of savings on your side.
There are several methods you can use when paying for your BTGuard account. Bitcoin is an accepted payment method. In fact, they encourage using this payment option because it offers protection to the person by allowing anonymous registration.
Major credit cards are also accepted by BTGuard, including Visa, MasterCard, American Express and Discover. PayPal can also be used to pay for your BTGuard account. Bank transfers are also accepted.
BTGuard coupon and BTGuard promo code can also be obtained. However, these are not commonly available. You have to check their website regularly to check for promotions and coupons.
Speed and Performance
To check the speed of BTGuard VPN, we conducted our usual test process. We used our 40 megabit broadband connection for these tests. The first test we conducted was a speed test without VPN. It was made to make a benchmark for our next tests.
We used speedtest.net when performing our speed tests. The first test, without VPN, showed 27.14Mbps download, 10.91 upload and 68ms ping. This result is the standard speed in the area.
Next, we tested the speed of BTGuard on our connection. We connected to London server. The speed test results showed 21.24Mbps download, 11.19Mbps upload and 225ms ping. While there are other VPN providers that gave better results than this, BTGuard results are satisfactory.
We also tried using the VPN on our mobile device. We were disappointed to see that no PPTP setup guides were provided for Android devices. Setting the VPN on Android was easy enough, and we did it anyway. They provide a detailed guide to set up an OpenVPN connection in various operating systems.
While BTGuard website looks great with lots of Flash animation, the FAQ and support pages use a generic interface. The contents and information in these pages are functional, but they look ugly and does not reflect professionalism. In terms of features of the site, everything important is present and correct.
You can find several links that can help you with your issues or requests. These links include VPN Setup Instructions, Proxy Setup Instructions, Frequently Asked Questions, Contact Support and Contact Sales.
If you want to reach direct support, then you have to send a ticket. The only way to reach live support is through a ticketing system, which is very basic.
Logs and Privacy
BTGuard is excellent in the most important area in VPN, which is privacy. Because the company is based in Canada, it does not keep logs of user’s IP addresses or internet usage as they are under no legal obligation to do so. However, personal information is kept for billing and similar purposes, but this should not cause any worry because no usage logs are kept.
On the technical aspect, BTGuard scores very well. They use 256-bit AES encrypted OpenVPN as their standard, making their service extremely secure.
BTGuard uses OpenVPN connection with 256-bit AES encryption. This connection supports most devices in the market today. However, older devices may have difficulty supporting this type of connection. For devices that are unable to support the OpenVPN connection, they can be configured using PPTP.
Supported Devices and Operating Systems
BTGuard can be configured in various devices. It is compatible with computers, mobile devices and routers.
Here is the list of operating systems where you can configure BTGuard. PPTP and OpenVPN support several devices. Some of the operating systems they support may not be the same.
Point-to-Point Tunneling Protocol (PPTP)
- Windows XP
- Windows Vista
- Windows 7
- Windows 8/ 8.1
- Mac OS X
- Windows XP
- Windows Vista
- Windows 7
- Windows 8/ 8.1
- Mac OS X
- Chrome OS
Users are safe with the type of IP addresses BTGuard provides. They offer Shared IPs that provide security and protection to users. Because the IPs are shared between several users, it will be difficult to determine the exact user doing a particular online activity.
Though BTGuard does not specify their server locations on their site, we were able to find out while using the software. Their servers are located in Canada, Asia and Europe.
After our review period, we were able to determine the positive features of BTGuard. These features make BTGuard a good alternative.
Is BTGuard safe? Yes, it is. They keep no logs of the activities of its users. Also, they are located in Canada and is under no legal obligation to keep logs. Furthermore, they use a secure 256-bit OpenVPN connection as their standard.
Also, the speed test results were great. They have servers are Canada, Asia and Europe, which mean that users from all around the world can use their service without suffering major lags because of distance.
There is no major bad experience we encountered during the review period. However, we feel that the customer support of the company needs improvement. They should also improve the appearance of their support and FAQ page to project professionalism to their users.
- 256-bit encryption
- No logs kept
- Servers available in Canada, Europe and Asia
- Unlimited download speeds, 10Gbit servers
- Not easy to contact the support team
- Not much information about VPN in websites
- Absence of documentation annoying for Android Users