CyberGhost is a VPN provider based in Romania and prominent in Germany. The best feature of the company that will surely catch the attention of the user the free, no commitment VPN service.
In this CyberGhost VPN review, we will examine various features that could help us determine whether it is a good alternative to those who want use a VPN in their online activities.
The features that we are going to examine include the price, customer support, logs and technical aspects of the VPN service. Some of the technical aspects to be discussed include supported protocols, supported devices and operating systems, IP addresses and servers.
Pricing and Packages
There are three packages that you can choose to get from CyberGhost. Two of the packages are paid plans, while one is a free plan. The paid packages are Premium and Premium Plus.
This package is completely free for download. It does not even require you to create an account to download the software. The free package is available for Mac, Windows and Android. The free plan is free forever.
There are some things that you have to remember when you get the free plan. There are advertisements when the software starts up and from time to time. Also, you cannot choose the server to connect. The VPN users are connected to an available server automatically, which is usually being located close by.
Also, the free VPN automatically disconnects after 6 hours of use. There is no automatic reconnection. Users can immediately reconnect after the VPN disconnects. The speed of the free VPN is at 1Mbps.
The Premium package costs $6.99 per month if billed monthly. You can avail a CyberGhost discount if you choose to bill it annually at $5.83. Additional discount is available during special seasons and occasions. For a limited time, CyberGhost offers a 50% discount on its premium package.
The premium plan is 5 times faster than the free VPN. It is used on a single device. It is also compatible with Android and iOS. The package allows users to connect to all servers available in all countries. Advertisements are not present in this package.
Premium Plus Plan
The Premium Plus package includes all premium features. It costs $10.99 per month if billed monthly and $9.16 per month if billed annually. For a limited time, it costs $5.94 per month if billed monthly and $4.85 per month if billed annually. This CyberGhost discount is not available whole year round.
Users of this VPN CyberGhost package are allowed to use up to 5 devices. This package has access to VPN servers on an extended server, which are configured on an OpenVPN protocol with 256-bit encryption.
CyberGhost accepts various payment methods. It accepts the secured payment method, Bitcoin. Also, it accepts major credit cards, including Visa, MasterCard, American Express and JCB. PayPal is another payment option that is widely used by many users.
Those who want to get CyberGhost coupon or CyberGhost promo code, they can do so by keeping in touch with CyberGhost. They can do so by subscribing to CyberGhost through, leaving their email address so that they will be updated with special discounts, offers and contests.
Speed and Performance
A series of speed tests was conducted to verify the speed and performance of CyberGhost. We used 20 megabyte broadband internet connection. The first speed test was without VPN to set a benchmark of our next speed tests. Our initial speed test revealed results of 16.68Mbps download, 3.94Mbps upload and 110ms ping.
We tested the free VPN first to check its speed. The speed test revealed 14.24Mbps download, 2.58Mbps upload and 277ms ping. Of course, the free VPN connects to any server available. It is expected to get the results we got. The speed test result for free VPN is still great knowing they have a cap speed.
The next test was for Premium VPN connecting to London server, which we were allowed to choose. The speed tests showed 9.56Mbps download, 1.02 upload and 32ms ping. The result was impressive.
A good FAQ area is available for immediate support for those who are seeking solutions for simple problems and questions. The page is well-organized with all the topics that were categorized. Also, the search function was helpful when researching for a certain article. Also, we can rate the usefulness of the article, which is helpful in improving their support.
Direct support of CyberGhost is available through live online chat and ticket system. Their direct support is open from Monday to Friday, from 8 AM to 5 PM (MET). At the moment, the support is restructuring making longer response time from 72 hours or longer.
Logs and Privacy
CyberGhost keeps no logs of the activities of their users. They do not keep records of the content, visited sites, personal communication or IP addresses. However, they keep an anonymous log-in records are kept for 24 hours for statistical purposes. These records are deleted daily. Also, they do not store payment account details after the process is over.
CyberGhost uses the OpenVPN protocol. For free VPN, it uses 128-bit encryption, which is absolutely fine that meets the security requirements of most online users. Paid packages offer 256-bit encryption, which provides far better protection.
Supported Devices and Operating Systems
CyberGhost supports Windows, Mac OSX, Linux, Android and iOS. We tried installing the software on a Windows computer, as well as in a Mac, and both work just fine. However, installing the CyberGhost VPN android software requires that the device be rooted, so we didn’t perform our usual tests on our android device.
The installation of the software in mobile devices to work using the PPTP protocol should be easy. The tutorials available on CyberGhost website appear easy to follow.
They support computers, laptop, MacBook, Mac, android phones and tabs, iPhones and iPads.
CyberGhost is constantly improving its infrastructure and adds servers constantly. At the moment, they have 524 servers in 27 different countries. All these servers are available for paid accounts. The following is a list of countries where their servers are located:
- Czech Republic
- United Kingdom
- Hong Kong
- United States
After reviewing the features of CyberGhost, we found several good attributes about this VPN provider. The most attractive feature is the free VPN service that worked very well during our tests.
Also, the speed and performance of both free and premium services were excellent. The premium package comes with a free trial with no up-front payment. This is more than enough reason to choose the provider.
Also, they do not keep logs or records of user details. They have anonymous records of log in for statistical purposes only, which is deleted on a daily basis.
Though their live support takes a long time to respond, it is indicated on their site that the support is restructuring and provided a clear estimated response time. Their site looks professional and easy to navigate, especially the FAQ section.
There is nothing we hate about this provider. The 128-bit OpenVPN encryption provides sufficient security to those who simply wants to hide their identity online. Improving it to 256-bit would be great.
- High speed servers for free
- Better Encyrtion and fail-safes
- The free VPN service is working well
- Unable to use SMTP servers to transmit e-mails when connected, until we configured manually