Express VPN is one of the many providers of Virtual Private Networks (VPN). This review will focus on several factors and aspects that will help you decide whether or not this provider is the right Virtual Private Network for you. This review assumes that you have a basic understanding of VPN and how it works.
This Expres sVPN review provides a detailed analysis and discussion of the features offered by the provider. This review will critique on several aspects such as package plans, speed, server availability and supported protocols.
Also, this review will also examine the device compatibility of Express VPN , customer support, logs, amount of internet protocol, server locations, supported operating systems and payment options. In addition, it will discuss other features and details that might be important for your choice of VPN.
Express VPN offers three different packages for customers to choose. You can choose a monthly, semiannually and yearly package. All packages offer the same service. The only difference is that the semi-annual and annual packages are already discounted. The longer period you sign up for, the larger the discount you will receive. If you are thinking of using a VPN for a long time, then it is best to get the annual package.
If you want to test their service, you don’t have to worry about changing your mind. Express VPN provides a 30-day money back guarantee. Thus, after getting a package, and you feel that the service does not suit your needs, you can simply contact the customer support to cancel your subscription package. You will be refunded for the amount of the package you availed.
Those who want fast vpn can rely on the VPN services from this company. Several tests showed that there is no significant difference in terms of Internet speed when using the VPN compared to the speed without VPN. In fact, there are servers that have higher speed than without a VPN connection.
Acceptable payment options include VISA, Mastercard, American Express, Discovery, PayPal and Bitcoin. Unlike most VPN providers, localized payment options are available for their customers. Some of these options include Alipay, Webmoney, CashU, Paysafecard, Giropay, Unionpay and many more.
For additional discount, they offer Express VPN promo code during special times. You have to look out for these coupons to avail discounted subscription.
Express VPN provides one of the best customer support for problems. They offer 24/7 support so that any problem can be solved as soon as possible. There are many ways to get the support that you need. Their website contains a FAQ section where the most common problems and questions are answered. Also, you can find a guide on setting up the software that includes clear step by step screenshots for all supported devices and operating systems.
Problems or questions that are not available in the FAQ section of their website can be addressed through sending a support ticket to them under their Contact Us page. They also have a phone number where customers can call them and leave their contact information. Their customer support representatives are the ones to call back.
For interactive customer support, you can chat with them. They have live chat support straight from their website. They also keep a log of their chat to every customer so that they can provide the best service possible.
The keeping of logs and online monitoring are activities that most VPN service providers do not talk openly. However, Express VPN has a clean polity regarding keeping logs. They clearly state that they do not engage in maintaining user logs or monitor the online activities of the users.
However, they have the right to investigate their users if their assigned IP is flagged to be involved in criminal acts. Investigation is normal for all VPN providers if they suspect the user to be involved in unlawful activities.
Express VPN supports diverse protocols to form a secure network that tunnel data with maximum protection. The following is the list of protocols that Express VPN supports, including OpenVPN (TCP, UDP), L2TP-IPsec, SSTP, and PPTP protocols.
Express VPN connects with OpenVPN by default. However, users are free to select any protocol through manual configuration or software.
Point-to-Point-Tunneling Protocol (PPTP) is suitable for users who are unwilling to sacrifice their internet speed. It serves the basic purposes of a VPN without affecting the Internet speed.
Layer-to-Tunneling Protocol (L2TP), Secure Socket Tunneling Protocol (SSTP) and Secure Shell (SSH) are for users who are concerned about their privacy and security. Also, the protocols that they support comes with 128bit and 256bit encryption.
This VPN provider supports various devices. They support desktop or laptop that can either be a Windows computer or a Mac. Also, they support mobile devices such as iPhone, iPad and Android devices.
There are devices that are supported by Express VPN including:
- MICROSOFT SURFACE
- SMART TVS (Apple TV)
- GAME CONSOLES (PlayStation 4 with Smart DNS)
Supported Operating Systems
- Mac OSX
Amount of IPs
Express VPN offers customers a number of VPN IP types. These IP types include shared IP, shared IP static, Dedicated IP, and Shared IP dynamic.
Express VPN has servers in over 78 countries worldwide. The server that you are going to choose depends on your location. Their website offers a comprehensive guide on how to choose the best server to use. Choosing a server depends on your purpose of having a VPN in the first place.
Accessing censored content. If you use the VPN to “leave” your country to access censored content such as Facebook and Twitter, then select a server in a nearby country that is close to your location. For example, if you are in the Middle East, then choose to connect to the servers in Europe. Those from Asia can connect to LA servers or Hong Kong servers. Avoid choosing a server that is located on the opposite side of the globe.
Securing your connection. If you want to say no to Internet snoops, then the use of a VPN is a great way to do it. If you want to use the VPN for this purpose and do not need to access geoblocked content, then you choose a server that is closest to you.
Watching geoblocked content. If you want to access contents that are only available to users residing in specific countries such as Spotify, Netflix, Hulu, etc., then you have to choose the servers in the countries you want to access. In case there are many servers in that county, choose a server that is closest to you.
VPN servers of Express VPN are located all over the world. Below is a list of countries with multiple VPN servers in the country.
- Hong Kong
- New Zealand
After a thorough analysis of the features and package plans, Express VPN is a service provider that can be considered a great choice. They support various protocols to fulfill the privacy and security needs of their users. They have numerous servers from many countries all over the world. Also, they support many different devices and operating systems offering an easy manual setup process for each device and operating system. However, they do not offer a free trial, but have a 30-day money-back guarantee for their VPN services.