PureVPN offers tutorials for installation, as well as troubleshooting steps. Their website is properly organized so that you won’t have problems navigating through various links. Their FAQ section contains helpful information that even those who are new to using VPNs will not have trouble at all.
If you wish to contact them directly, you can do it using their ticket system or their chat support. We tried asking questions using their ticket system. They are indeed 24/7 because we got a response in less than an hour. The response was not only prompt but very informative.
We also made basic questions to their chat support. Their chat support was very prompt, informative and interactive.