WiTopia VPN was founded in early 2003 with the goal of providing a simple and powerful data security for large businesses. However, the founders found the need for the same need for small companies and individuals. Hence, personal VPN was launched in 2005 that aims to anonymize users online and encrypt their data across untrusted networks.
In this WiTopia review, we checked the features of their services that are important to the users. We will examine the pricing, customer support, logs and privacy and technical aspects, which include speed and performance, IP address and VPN servers.
Pricing and Packages
WiTopia offers two types of VPN service. You have the choice for the “basic” package or the “pro” package. They also have hardware VPN solutions, but are not covered in this VPN review.
In the basic package
The “basic” package includes Cisco IPsec, PPTP, and L2TP/IPsec connections. It offers unlimited bandwidth and real-time switching within the WiTopia network.
This package costs $28.99 per six months. They also offer discounted plans.
The pro package
The “pro” package includes OpenVPN, Cisco IPsec, PPTP, and L2TP/IPsec connections. This package includes the proprietary 4D Stealth™ protocol. The connection comes with 256-bit encryptions and alternate port. It offers unlimited bandwidth and real-time switching within the WiTopia network.
This plan is ideal for those who are located in a censored location or country. This package costs $39.99 per six months. They also offer discounted plans.
Unfortunately, WiTopia does not have a free trial. This is because both the basic and pro plans come with a 30-day money back guarantee. This is sufficient time to test the service package you availed.
WiTopia accepts all major credit cards including Visa, MasterCard, Discover and American Express. They also process PayPal payments.
WiTopia promotion code and WiTopia coupon are also accepted during checkout. However, you cannot use them on your first time of purchase. They can be used upon renewal of your subscription.
Speed and Performance
A series of speed tests was conducted to check the performance of WiTopia. We used our first test using speedtest.net while being disconnected from the VPN. It was our benchmark for our next tests. We used our 7Mbps broadband connection throughout the tests.
The first test showed a download speed just a little under 7Mbps, upload speed of 0.38Mbps and 20ms ping. This is a standard result of our connection with our location.
Using the quick connect mode, we were connected to the Netherlands server. We were surprised to see the speed test result. It almost halved our previous test with 3.54Mbps download speed, 0.28Mbps upload speed and 77ms ping.
To verify the result, we run another speed test while connected to another WiTopia server. This time, we connected to a US server. The result was even worse because of the distance of the server. We were able to confirm that the problem was with the VPN.
To further investigate, we went back to a London server. The result was better with 5.88Mbps download, 0.36Mbps upload and 50ms ping.
We tried using the WiTopia Android app on one of our tablets. The installation went smoothly, but encountered similar problems when it comes to speed. Overall, there is nothing we can do improve the performance of WiTopia.
WiTopia offers support to their users in different ways. Their website provides a huge amount of information through their FAQ section and knowledge base. We didn’t have any problem navigating the FAQ and tutorial page because they are properly organized for easy navigation. The information in these pages is current and simple to follow.
If you want to contact them directly, they have a chat support that is open 24/7 all year round. We tried contacting them through chat and was very satisfied with the instantaneous response. Their chat support was courteous and was able to answer all our questions with great information.
You can also find a list of their email address on their Contact Us page. We sent an email to them using this method. Again, we were happy with their response in less than an hour. The email support was helpful in our requests and questions.
Logs and Privacy
While their logging policy is acceptable to us, there are some who prefer total confidentiality. You need to find another VPN provider if you prefer a totally anonymous online activity.
Depending on the package you availed, you can choose a set of protocols to use. Both basic and pro packages include PPTP, L2TP, IPSEC with 128 bit w/ AES 256 bit supported for IPsec. The pro package has added protocols.
The pro package includes OpenVPN SSL, PPTP, L2TP, IPSEC and 4D Stealth™ protocol. It has additional dedicated AES 256-bit OpenVPN servers.
Supported Devices and Operating Systems
WiTopia boast in their huge number of supported devices and operating systems. Whatever device you have right now, it must be compatible with WiTopia VPN.
Their supported devices include:
- Mobile phones
Their supported operating systems include:
- Windows (XP, Vista, 7 & 8)
- Mac OS (10.4 and above)
- Google Chrome book
- Window Mobile
- Symbian OS
- Blackberry Z10
- Blackberry Playbook
- HP WebOS
WiTopia provides shared IP addresses that customers can use to hide. This IP address, type gives additional security because the user’s traffic will be mixed with all the traffic of all users. Thus, it will be impossible to identify a single user from all the IPs that the entire network uses.
WiTopia has servers all over the world. This means that wherever you are, you are assured that there is a server near you. It prevents lagging problems due to distance from the server. Here is a list of countries where you can find a server or servers of VPN WiTopia.
- Costa Rica
- Czech Republic
- South Africa
- South Korea
- United Kingdom
- United States
After the review period, we were able to come up with both the good and not so good points of WiTopia. We like the fact that their site is easy to navigate. Their VPN client is compatible in many devices and operating systems in the market. Also, we liked their direct support that is very responsive and knowledgeable.
The 30-day money back guarantee is surely a great advantage. This time period is sufficient to get to know the software as well as test it.
However, we didn’t like the fact that the speed and performance of the VPN do not meet its claim. Several tests revealed that there is really a problem with WiTopia. Until WiTopia is able to address and fix this problem, we will not recommend WiTopia as an alternative.